A vegan says she is 'heartbroken' after KFC sold her a chicken burger instead of its new meatless sandwich.
The fast-food giant launched its Vegan Burger across the UK on January 2.
Nic Kent went to a KFC in Nottinghamshire to try new sandwich - but was given one containing meat and cheese (which Kent has an allergy to) instead. It was served in a vegan burger box.
"I felt sick. I was heartbroken. It has been a long time since I first became a vegan. I went to brush my teeth after," Kent told NottinghamshireLive.
"I waited a long time for it so I was hungry and I just wanted to enjoy it. Luckily it was not a big bite. I've been vegan for five years so I know damn well that was not any plant-based stuff. I could feel all the skin going down my throat.
"I'm not a militant vegan but I was so grateful that KFC was trying to do something, a place that me and my family could go. I just feel disappointed. KFC do not care about vegans or about animal welfare, it's just about money."
"We're really sorry for what happened with Nic's order – we got it wrong on this occasion," a KFC spokesperson said in a statement.
"We offered a full refund straight away and a replacement Vegan Burger, but we realize it's super important we don’t slip up – particularly when it comes to allergens.
"We've followed up with our teams to remind them of the importance of getting the right order to the right customer – and we'll keep doing everything we can to prevent this happening again."